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tammyb26613879
Participant
Apr 8, 2016 10:48 PM UTC
Answered

We are getting the following "error" in eSign: you are not authorized to view the contents of this agreement

We have an end user with a valid account that is getting a request to approve the document but when he opens the eSign link, it states he is not "authorized to view the contents of this document".  What could be causing this issue?

Thank you.

Tammy

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      tammyb26613879Correct answer
      Participant
      Apr 15, 2016 8:27 PM UTC

      The Answer is:

       

      Go to "limited document visibility" from Account->Account settings-> global Settings and uncheck the option "Signers will only see files containing signature, initials or data entry fields assigned to them.", save the changes and send a new transaction out, the problem will go away.

       

      View reply

      5 replies

      tammyb26613879AuthorCorrect answer
      Participant
      Apr 15, 2016 8:27 PM UTC

      The Answer is:

       

      Go to "limited document visibility" from Account->Account settings-> global Settings and uncheck the option "Signers will only see files containing signature, initials or data entry fields assigned to them.", save the changes and send a new transaction out, the problem will go away.

       

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      Rijul Raj Khurana
      Inspiring
      Apr 12, 2016 8:03 AM UTC

      Hi Tammy,

      I have replied you on this post:

      We are getting the following "error" in eSign: you are not authorized to view the contents of this agreement

      Regards,

      -Rijul

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      Rijul Raj Khurana
      Inspiring
      Apr 12, 2016 8:00 AM UTC

      Hello Tammy,

      Can you inbox me the below details so that I can further check:

      -Sender's email.

      -Signer's email.

      -Name of document.

      -Date.

      One of the reason could be that the signer's e-sign account had been deactivated earlier but can surely check.

      Regards,

      -Rijul

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      tammyb26613879Author
      Participant
      Apr 12, 2016 5:28 PM UTC

      See inline comments ☺

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      Rijul Raj Khurana
      Inspiring
      Apr 18, 2016 5:07 AM UTC

      Thanks for sharing Tammy! Appreciate it.

      Regards,

      -Rijul

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