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tammyb26613879
Participant
April 8, 2016
Answered

We are getting the following "error" in eSign: you are not authorized to view the contents of this agreement

  • April 8, 2016
  • 3 replies
  • 2032 views

We have an end user with a valid account that is getting a request to approve the document but when he opens the eSign link, it states he is not "authorized to view the contents of this document".  What could be causing this issue?

Thank you.

Tammy

      This topic has been closed for replies.
      Correct answer tammyb26613879

      The Answer is:

       

      Go to "limited document visibility" from Account->Account settings-> global Settings and uncheck the option "Signers will only see files containing signature, initials or data entry fields assigned to them.", save the changes and send a new transaction out, the problem will go away.

       

      3 replies

      T
      tammyb26613879AuthorCorrect answer
      Participant
      April 15, 2016

      The Answer is:

       

      Go to "limited document visibility" from Account->Account settings-> global Settings and uncheck the option "Signers will only see files containing signature, initials or data entry fields assigned to them.", save the changes and send a new transaction out, the problem will go away.

       

      R
      Rijul Raj Khurana
      Inspiring
      April 12, 2016

      Hi Tammy,

      I have replied you on this post:

      We are getting the following "error" in eSign: you are not authorized to view the contents of this agreement

      Regards,

      -Rijul

      R
      Rijul Raj Khurana
      Inspiring
      April 12, 2016

      Hello Tammy,

      Can you inbox me the below details so that I can further check:

      -Sender's email.

      -Signer's email.

      -Name of document.

      -Date.

      One of the reason could be that the signer's e-sign account had been deactivated earlier but can surely check.

      Regards,

      -Rijul

      T
      tammyb26613879Author
      Participant
      April 12, 2016

      See inline comments ☺

      R
      Rijul Raj Khurana
      Inspiring
      April 18, 2016

      Thanks for sharing Tammy! Appreciate it.

      Regards,

      -Rijul

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