Participant

Question

We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing.

Forum|Forum|20 days ago
May 18, 2026
4 replies
76 views

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

numb22

Participant

Same with me is there any way to solve this?

Meenakshi0101

Community Manager

Hi numb22,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. The account shows as cancelled.

Let us know if you are using a different account.

Thanks,

Meenakshi

Sid0000

Participant

I've also been trying to change my Adobe plan since yesterday, but every time I attempt to do so, I get the following error: "We couldn't process your request. Please try again or contact support if the issue continues." I've tried multiple times, used different browsers, signed out and back in, and waited several hours, but the error persists. the chat support is not working . I can’t type anything in that , the ai chat support is just frozen. please help , i need to change my plan.

Meenakshi0101

Community Manager

Hi Sid0000,

Thank you for reaching out, and sorry for the delay in response.

Could you please let us know if you are still experiencing issues with the service? If so, it would be helpful if you could share the steps you have tried and the results.

Additionally, I'd like to confirm which plan you are currently using and what changes you are trying to make.

Please let us know if the issue has already been resolved.

Thanks,

Meenakshi

Sid0000

Participant

No issues, problem solved 😃

Sid0000

Participant

Meenakshi0101

Community Manager

Hi Katy38590008od67,

Thank you for reaching out, and sorry for the trouble caused.

We are currently experiencing an outage, and our team is actively working on a solution. We will update you as soon as the fix is available.

We appreciate your patience during this time.

Thanks,

Meenakshi

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