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Hi dieguillo79,

Thank you for reaching out.

Please ensure that you are using the correct shard in the link. In the link mentioned above, na1 is the shard used for the link. Check if that helps.

We have checked your account with the email address you used to sign in on the community page. It does not show an Acrobat Sign account.

If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4eHnGnj.

If you have a developer account, you may contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/4cM1Ux9. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

For information on Acrobat Sign Integration, refer to the following help document: https://adobe.ly/4eZ6XfF.

Thanks,

Meenakshi