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K
kunstudios
Participant
June 21, 2017
Answered

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

  • June 21, 2017
  • 3 replies
  • 4189 views

Hi,

I've recently changed the primary email address associated with my Adobe ID and now can't send PDFs out for signature via Adobe Sign.

The error message I get is this:

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

I've seen this posted already in this forum and the response is private message with the steps to take to fix it. I need to send a document out in the next 12 hours so I'd greatly appreciate the steps to fix this.

thanks,

Krisztina.

This topic has been closed for replies.
Correct answer Tariq Ahmad

Hi Kristina,

Sorry for the delay in response.

Will be sending you a private message, I would suggest contacting our support staff.

Let us know of that helps.

-Tariq Dar

3 replies

J
Joe726
Participant
January 21, 2018

When you change your email address on your existing account it creates a new, pending account that needs to be freed up so the email can be used with your original account. Send an email [Moderator: Removing email id] describing the issue. The will send you a link and instructions to register and free up the pending account. After that, your original account will work with the new email address. This worked for me.

J
Jeff0618
Participant
January 24, 2018

Thank you Joe this was helpful i.e. I at least got a reply from support. 

    J
    Joe726
    Participant
    January 17, 2018

    I'm having the same problem but the only support option I'm given is to search the Support Forum.

    Joe

    T
    Community Manager
    Tariq AhmadCommunity ManagerCorrect answer
    Community Manager
    July 11, 2017

    Hi Kristina,

    Sorry for the delay in response.

    Will be sending you a private message, I would suggest contacting our support staff.

    Let us know of that helps.

    -Tariq Dar

    S
    stefaneeklund
    Participant
    November 22, 2017

    I have the same problem. Please fix asap as i have contracts out for customers to sign right now!

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    November 22, 2017

    Hi Stefaneeklund,

    I would suggest please contact our support staff.

    -Tariq Dar

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