Participant

Question

We were unable to create your agreement

Forum|Forum|4 years ago
April 30, 2021
3 replies
1833 views

I am using the Adboe Sign API, when I create an agreement the generated email states this:

We were unable to create your agreement [DEMO USE ONLY] myFileNameHere. Order Acknowledgement because we had a problem processing your document myFileNameHere.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

This topic has been closed for replies.

C

Chris26098046w63l

Participant

What ended up being the solution?

Thanks

W

Will M.Author

Participant

I have tried to contact support 2 different times today but no one seems to know what to do to get this fixed for me.

S

shashi27254827i4c5

Participant

any solutions ??

Meenakshi_Negi

Legend

Hi Will,

Thank you for reaching out and sorry for the trouble.

We have checked that you are using the Adobe Sign Developer account.

I would request you to get in touch with the pre-sales team in order to check if the Integration settings are enabled for your account. If not, they will help you to enable the integration settings for your account.

You may get in touch with the pre-sales team via the contact us button provided on the following page for Adobe Sign business and enterprise plan: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

Hope the information helps.

Thanks,

Meenakshi

S

silpa5FD2

Participant

Hi Will

I am seeing same error .Did your issue get resolved

Thanks,

Silpa

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