Skip to main content
M
markk10572414
Participant
March 5, 2020
Answered

Webform Session timeouts

  • March 5, 2020
  • 1 reply
  • 2838 views

When testing sample webform which has many fields to complete, I recieved Session Timeouts which removed my form data that I had just inputted. What is the current Session Timeout ? I have a Small Business license. Is the Session Timeout longer for the Enterprise version ?  Thanks 

    Correct answer Meenakshi Negi

    Hi @mariahweyne ,

    Can you please elaborate on where exactly you go to update these Security Settings?  I have looked all through the Admin settings and cannot find it.

    Thanks!


    HI TMoneyHi11,

     

    Thank you for reaching out.

     

    The settings will be available under the Admin account. If you are not the Admin of the Acrobat Sign account, could you check with the Admin for the account in your company? Please check the screenshot below for reference: 

     

     

     

    Let us know if you have any questions or need help.

     

    Thanks,

    Meenakshi

    1 reply

    A
    AngiePDBTI
    Participant
    May 8, 2020

    Same this is happening to us!  I'm going to call Adobe support tomorrow to see if there is a setting we can change,  but so far I have not found any options with Account Settings or the template itself.  This issue was reported by our clients using the webform this week, but it may have been going on longer than that. They said the timeouts are fairly quick so it doesn't sound like they are just sitting with their browser open for long period of time, it's more that something it going on with AdobeSigne servers, or perhaps browser compatibility? We aren't sure what to advise our clients at this point and it's a frustrating experience for them as they have to start over compeltely even if they've filled in a lot of the form.

    Please help!!

      R
      rohitk81560102
      Participant
      November 6, 2023

      Did you find any solution for this?

       

        mariahweyne
        mariahweyne
        Inspiring
        November 7, 2023

        Check your settings form webforms in the Account Tab - you need to be an Admin.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices