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markd36832289
Participant
April 9, 2015
Question

When I send a document for signature, two emails are sent to my client and myself. How do I make sure only one is sent?

  • April 9, 2015
  • 1 reply
  • 383 views

When I send a document for signature, two emails are sent to my client and myself. How do I make sure only one is sent?

    This topic has been closed for replies.

    1 reply

    Rave
    Participating Frequently
    April 10, 2015

    Hi Mark,

    I checked your account at the backend and found many transactions sent out.

    In order to narrow down the issue and search we need to know the specific transaction detail for which you faced this issue.

    1. Signers email address

    2. Senders email address

    3.Name of the document

    4. Date it was sent.

    Do not post the information here. Send me a private message

    Also let me know which 2 mails did you receive? Could you please share the subject line for the same.

    Regards,

    Rave