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laia31904614
laia31904614
Participant
March 31, 2026
Question

When requesting signatures in Sign, the last signature field intermittently cannot be selected

  • March 31, 2026
  • 1 reply
  • 6 views

Sometimes in Sign, happening across multiple users/computers and both Edge and Chrome, as each signature field is filled in the “next” prompt fails to progress to the final field.  The final field does not display and is not clickable, but the validation is intact so the document cannot be finalized, it recognizes that there is one field remaining.  The issue can sometimes be resolved by refreshing the page without making any changes to the document.

Looking for an explanation as to why this might be happening and if there are preventative measures.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    March 31, 2026

    Hi laia31904614,

     

    Thank you for reaching out and reporting this behavior.

     

    Since this issue is affecting multiple users on your account, we will need to investigate it from the backend. We have confirmed that you are using the Acrobat Sign Enterprise plan. Please contact our Adobe Sign Enterprise support team for further assistance and detailed information. You can reach them by following the steps outlined in the help document here: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

     

     

    If you need any further assistance, please let us know.

     

    Thanks,

    Meenakshi

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