When trying to prepare and send agreement in Dynamics 365, I am getting error message

Question

Hello,

Today, when I was trying to send an agreement through Dynamics 365 CRM, I am getting this message:

Agreement sending has failed. An error occured during Adobe Acrobat Sign API call -> CODE : INVALID_USER REASON : Invalid user ID or email provided in x-api-user header

It was working last week. When asked the Administrator, I was told that all is working fine, but I am still not able to send agreements for signature.

Can anybody assist?

Thank you in advance.

Wilson Kuan

Meenakshi_Negi · Answer

Hi Wilson32215841hv5i,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address provided on this community page. The account shows as inactive.

Please reach out to the support team so they can assist with account activation. You can review the steps outlined in the following help document: https://adobe.ly/4rM2RxM. Or you can ask the account administrator for Acrobat Sign in your organisation to raise a ticket with the team using the steps suggested here: https://adobe.ly/4rAJ17R.

If you are using an alternate email, please share the email address in a private message. You may send a private message using the envelope icon in the top-right corner of this community page.

Please don't hesitate to reach out to us if you need help.

Thanks,

Meenakshi

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