When will the e-signature capability be restored? "E-signing services are temporarily unavailable."

Forum|Forum|10 months ago
May 27, 2025
3 replies
377 views

When will the e-signature capability be restored? "E-signing services are temporarily unavailable. Please try again later."

Fill and sign

T

tesG

Participant

hi I have an active account and I get the same error message: "E-signing services are temporarily unavailable. Please try again later." Please help.

Meenakshi_Negi

Legend

Hi chuck_0379,

We are sorry about the trouble.

The backend team can help with this. Please reach out to the Acrobat Sign support team, as they have access to the backend settings. Since we do not have access to the backend, there is not much we can do.

Thanks,

Meenakshi

C

chuck_0379Author

Participant

There are 2 BB&E accounts

*
BB&E - should be active
*
BB&E, Inc. - should be inactive

I am signed in to our business BB&E account. Can we set up a call to trouble shoot? See red message on the screenshot below.

[cid:8abb619a-1fe1-4a60-9e4d-e407dc64316b]

Chuck Baker

HR Director

BB&E, Inc. | Consulting Engineers & Professionals

235 E Main St, Suite 107 | Northville, MI 48167

O: 248.489.9636 Ext. 319 | C: 734.548.5275 | cbaker@bbande.com

[cid:715837eb-f628-4dd8-9c7c-7288ddb9e943]<>

Meenakshi_Negi

Legend

Hi chuck_0379,

Thank you for reaching out, and sorry about the trouble.

We checked your account using the email address you used on the community. The account shows inactive, which might be why you get the error message.

If you are using the same email address for the account, please get in touch with the support team to have it reactivated. You may refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-account-adobe-sign.html.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

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