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Sophia24599063ulsq
Participant
October 23, 2026
Answered

When will the pop-up announcement regarding the new feature to edit PDFs be removed? It pops up every 5 seconds and makes it impossible to use Adobe Sign because I can't even assign signers without the pop-up interrupting my typing.

The on-screen pop-up notification regarding the addition of the new feature to edit PDFs pops up incessantly on the screen and is a severe interrruption to use of Adobe Acrobat Sign. It stops any typing and brings you back to the top of the screen every time it pops up. Extremely annoying and not helpful and needs to be removed from the site. When will this announcement no longer be necessary and removed? 

      Meenakshi Negi
      Meenakshi NegiCorrect answer
      Community Manager
      October 23, 2026

      Hi All,

       

      The team will be working on this. In the meantime, please try the following:


      Steps to disable In-Product Messaging and Guidance
       1. Sign in to your Adobe Acrobat Sign account using an administrator account.
       2. Navigate to Account Settings.
       3. Select Global Settings.
       4. Locate the In Product Messaging and Guidance section.
       5. Uncheck the following options:

      • Allow in product critical notifications, access to assistance, onboarding and behavior based guidance.
      • Allow home page banner display and visibility of product update tab.

       6. Save the changes, if prompted.

       

      Hope the information helps.

       

      Thanks,

      Meenakshi

      View reply

      13 replies

      calm_Radiance952d
      Participant
      October 23, 2026

      Is there a fix for non-admin. user accounts? 

       

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      October 23, 2026

      Hi All,

       

      The team will be working on this. In the meantime, please try the following:


      Steps to disable In-Product Messaging and Guidance
       1. Sign in to your Adobe Acrobat Sign account using an administrator account.
       2. Navigate to Account Settings.
       3. Select Global Settings.
       4. Locate the In Product Messaging and Guidance section.
       5. Uncheck the following options:

      • Allow in product critical notifications, access to assistance, onboarding and behavior based guidance.
      • Allow home page banner display and visibility of product update tab.

       6. Save the changes, if prompted.

       

      Hope the information helps.

       

      Thanks,

      Meenakshi

      Translate
      dahlia_2292
      Participant
      October 23, 2026

      This has been helping, thank you for this workaround! 

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 23, 2026

      Hi All,

       

      Thank you for reaching out, and reporting this.

      We have reported this behavior with the team. Once we have any update from the team, we will let you know.

       

      Thanks,

      Meenakshi

      Translate
        Sophia24599063ulsqAuthor
        Participant
        October 23, 2026

        Thank you! 

        Translate
          talented_fiercenessd618
          Participant
          October 23, 2026

          This seems to be a system wide issue because I have already received 3 reports in our organization in the last hour!

          Translate
          Electric_Odyssey6bf2
          Participant
          October 23, 2026

          exact same issue here

          Translate
          jean-luc_9721
          Participant
          October 23, 2026

          I have the same issue. The pop-up consistently reoccurs, making it impossible to enter text directly in the Adobe Sign interface because it keeps bringing you to the top of the screen. Please fix this.

          Translate
          dahlia_2292
          Participant
          October 23, 2026

          Also getting the same pops up and our associates are unable to proceed with sending any agreements out. 

          Translate
          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          October 23, 2026

          Hi Sophia24599063ulsq, dahlia_2292 and Enchanting_Flutter7683,

           

          Thank you for reaching out, and sorry for the trouble caused.

          As mentioned, a pop-up notification continually interrupts Acrobat Sign. Please share a short video demonstrating the issue. Additionally, provide the Acrobat and operating system version numbers. We will forward this to the team for review.

          We look forward to your response.

           

          Thanks,

          Meenakshi

          Translate
          Sophia24599063ulsqAuthor
          Participant
          October 23, 2026

          Here is a screen recording of the issue. It continually brings me back to the top of the screen every time the pop up comes up and I have to fight to type anything 

          Translate
            Enchanting_Flutter7683
            Participant
            October 23, 2026

            I am having the same issue and am unable to use Adobe Sign at all. 

            Translate
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