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April 10, 2026
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Why am I automatically being set as the signer of agreements created through API calls?

  • April 10, 2026
  • 1 reply
  • 28 views

I work in Servicenow, and I’ve set up a workflow that sends REST API calls to create a Transient Document and then create an agreement using that document. For some reason, whenever anybody sets off this workflow, the document is “Created By” my name and email address. How do I stop this from happening?

    Correct answer Meenakshi0101

    Hi shane_7632,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked that you are using the Adobe Sign Enterprise plan. As you have an integration-related question, the experts can best answer it. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4cFjTI9.

    Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4mocaBL.


    Let us know if you need any help.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    April 13, 2026

    Hi shane_7632,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked that you are using the Adobe Sign Enterprise plan. As you have an integration-related question, the experts can best answer it. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4cFjTI9.

    Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4mocaBL.


    Let us know if you need any help.


    Thanks,

    Meenakshi