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haphazardous
Participant
April 29, 2025
Question

Why are we geeting "Enter a Valid Formula" message when sending form for e-signatures?

  • April 29, 2025
  • 1 reply
  • 713 views

Up until two weeks ago, every time our employees sent this form out for e-signature, there no issue. Now, when they send it to be e-signed, they get an error message in the totals column that says "enter a valid formula." We are not sure why this is happening. Can anyone help? File attached. TIA!

1 reply

C
Christian29675982idgx
Participant
May 2, 2025

+1

We started getting the same errors once the new experience became mandatory a few days ago.  What's odd is that it worked just fine in the new experience before that.  I discovered that once uploaded, the calculated cells were suddenly set to Text instead of Number.  Once I changed the field type to Number, the error went away.  While it's a problem, it's not a huge difficulty on a form with three or four calculated fields.  Our expense report has a few dozen and ALL of them need to be manually fixed.  That's not worth the hassle.  

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 20, 2025

Hi haphazardous,

 

Thank you for reaching out, and sorry about the delay in getting back.

 

We are checking this with the team and will update you once we have more information. Thank you for sharing the sample file.

In the meantime, we suggest that if the form fields in which the error appears are to be prefilled, you may send the document. As we tested, the error will not appear for the recipient. 

We appreciate your patience.

 

Thanks,

Meenakshi

G
greta_5510
Participant
June 5, 2025

Hello - we are experiencing the exact same issue, since around the time that this was posted here. It is really a big hassle when you have to manually change each prepared form each time a signature is requested. Is Adobe still working on this issue? 

 

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