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RMcQuinn
RMcQuinn
Participant
April 3, 2026
Answered

Why did Adobe on their new release replace NOTES with Create A Copy?

  • April 3, 2026
  • 3 replies
  • 104 views

Adobe new release of Adobe Acrobat Sign, replaced NOTES with Create a Copy on the first Window that comes up.  We used NOTES on 85% of our documents sent and then used on completion to add to our repository.   Adobe should give Admin Rights to the customer to modify this field when the new release adds something that has no value and add back NOTES.  Ease of Use greatly impacted, it is a regression to our job process.  See the attachment it is a visual.

      Correct answer Meenakshi0101

      Hi RMcQuinn,

       

      We are sorry for the trouble caused.

       

      We will share this feedback with the team. We suggest you share your feedback directly with the product team via this page: https://adobesign.uservoice.com/forums/21617-acrobat-sign-general. 

       

      Thanks,

      Meenakshi

       

       

      3 replies

      IT-GGFL
      IT-GGFL
      Participant
      April 8, 2026

      Chiming in to agree with RMcQuinn &Fleet Agreements. This change has added extra steps to workflow while adding zero value with the copy option. Our accounting firm does not copy agreements for any reason, however notes are used in over 90% of cases. 

      Allowing admins to specify notes over copy button would be an acceptable solution.

        Meenakshi0101
        Community Manager
        Meenakshi0101Community Manager
        Community Manager
        April 8, 2026

        Hi RMcQuinn,

         

        Thank you for reaching out, and sorry for the delay in response.

         

        As mentioned above, the Notes option is replaced by the Create a copy option. Could you please confirm whether the Add notes option does not appear in the right-hand pane when you view the document?

        If that is the case, could you please share the screenshot of the option that appears for you? Additionally, please confirm the Acrobat Sign plan you are currently using.

         

        Thanks,

        Meenakshi

        RMcQuinn
        RMcQuinnAuthor
        Participant
        April 8, 2026

        The NOTES is found in the right-hand pane.  I can’t help you identifying the Adobe Sign plan, but it is under Staples.   The issue we have, and the one Fleet Agreements has with Create a Copy replacing NOTES is adding steps to our process and non-value add.   We would prefer NOTES be put back to its’ original placement and have Create A Copy in the right pane.   

          Meenakshi0101
          Community Manager
          Meenakshi0101Community ManagerCorrect answer
          Community Manager
          April 10, 2026

          Hi RMcQuinn,

           

          We are sorry for the trouble caused.

           

          We will share this feedback with the team. We suggest you share your feedback directly with the product team via this page: https://adobesign.uservoice.com/forums/21617-acrobat-sign-general. 

           

          Thanks,

          Meenakshi

           

           

          Fleet Agreements
          Fleet Agreements
          Participant
          April 6, 2026

          I fully agree with this. We regularly relied on the notes section to identify which agreements had been completed and which still required action. Without access to those notes, it is unclear which items have already been addressed. This has resulted in duplicate effort, as we now have to cross-reference each agreement against our system to determine its status.

           

          Change back or allow us to add notes

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