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fashionable_idealist5095
fashionable_idealist5095
Participant
October 3, 2018
Answered

Why why has the dashboard and managing console changed? Can we get it back the way it was??

  • October 3, 2018
  • 4 replies
  • 1101 views

Why why has the dashboard and managing console changed? Can we get it back the way it was??

This changed yesterday, and it is not easy to manage, verify, and see documents, that are out for signature, or completed. Any way to get it back to the way it was??

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi All,

    We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

    Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

    Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

    While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign

    Regards,

    Akanchha

    4 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 8, 2018

    Hi All,

    We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

    Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

    Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

    While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign

    Regards,

    Akanchha

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 5, 2018

    Hi all,

    We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

    Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

    Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

    While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign.

    Regards,

    Meenakshi

    S
    steelguru
    Participating Frequently
    October 5, 2018

    And what about Adobe Send and Track?

    S
    steelguru
    Participating Frequently
    October 4, 2018

    None of the information that arrived via this email on August 8 appears to be true.

    Important information about your Adobe Send & Track service.

    Adobe is no longer selling Send & Track as a standalone service. While we do not currently plan to end your subscription, there are a few changes that may affect you:

    • Starting 18 September 2018, Send & Track branding capabilities will be discontinued, so any custom branding you have set up on your files will no longer appear.
    • You will still be able to send and track large documents, images, videos and audio files.
    • If your subscription ends, you will not be able to re-purchase the Send & Track service, but these capabilities are available in Adobe PDF Pack and Adobe Acrobat DC subscriptions.

    For more information, read the FAQ.

    Thank you for being an Adobe customer.
    Adobe Document Cloud Services team

    johnrigu
    johnrigu
    Participant
    October 4, 2018

    Tech support told me no way of changing it back.

    They are also working on a how to guide. why would you make this change and not supply us with a how-to-guide first.

    I hate this new look. Lacks so much information. UGH

    S
    steelguru
    Participating Frequently
    October 4, 2018

    I wholeheartedly agree. The change is despicable. In one area of the Adobe site, it says we can continue to use Send, as long as our subscription is active (and our is for another month.) It also says we can continue our subscription (and I'd be happy to do that.)

    We use the forward function to send standard pdf files to our customers, simply changing the email address of the recipient, and it includes a standard text to each customer that is stored. Our customer knows it is not spam, because it contains our logo, and they are told it in advance is coming from Adobe Send.

    What they have up now is confusing and does not have the same functionality. I did a test to send me one file, and find that it provided access to all nine files I had added to the folder.

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