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jacqueliner47
Participant
Oct 11, 2016 3:53 PM UTC
Answered

Will not let me sign

Hi,

I have been using Adobe sign for over 2 years through my organization, American Lung Association of the Northeast.  Suddenly it won't let me sign.  Please help as I have invoices and more that need to go through.

Thank you,

Jacqueline Rubino

[personal information removed by moderator - it is inadvisable to post your email address in a public forum]

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Oct 11, 2016 7:06 PM UTC

Hi jacqueliner47​,

Please use the below link to Sign In to your Adobe Sign account after clearing Cache & Cookies from the web browser (prefer Google Chrome Incognito Window):

- Sign In — e-signature and e-sign Software Solution — Adobe Sign

If the issue persist, please share the screenshot of the error page.

Regards,

Aadesh

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3 replies

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Oct 11, 2016 7:06 PM UTC

Hi jacqueliner47​,

Please use the below link to Sign In to your Adobe Sign account after clearing Cache & Cookies from the web browser (prefer Google Chrome Incognito Window):

- Sign In — e-signature and e-sign Software Solution — Adobe Sign

If the issue persist, please share the screenshot of the error page.

Regards,

Aadesh

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jacqueliner47Author
Participant
Oct 11, 2016 7:15 PM UTC

Thank you.  Now what I do is, in signature box, I click draw then type and

that seems to make my signature appear.  I didn't have to do that in past.

Jacque Rubino

Jacqueline Rubino, MPH, AE-C | Director, Hudson Valley Asthma Coalition

American Lung Association of the Northeast

White Plains, NY | New York, NY | Boston, MA

Contact details removed by Moderator - be careful when responding by email to remove your details fro your signature as posting them will lead to spam and other issues.

Thank you.

Geoff the kiwi

On Tue, Oct 11, 2016 at 3:06 PM, AadeshSingh <forums_noreply@adobe.com>

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AadeshSingh
AadeshSingh
Participating Frequently
Oct 19, 2016 6:27 PM UTC

Hi jacqueliner47​,

Once you will Sign the document it will remember the Signature details and next time you won't have to type in again.

Regards,
Aadesh

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