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A
Anonymous
December 23, 2015
Answered

won't let me sign

  • December 23, 2015
  • 1 reply
  • 1803 views

PLEASE HELP!!  I am trying to esign a document from Google apps.  I am directed to a google.echosign.com page with the document.  I click the yellow START arrow and then "click here to sign".  The signature window opens, but I am not able to type my signature (I get a red circle with a slash when my pointer is over the typing box).  If I choose the "DRAW" option, I'm able to draw my signature, but the "ACCEPT" button does not light up and I can't click it.

I've spent hours on the phone with Google help, and now Adobe does not even OFFER phone help!!  I need to get this document signed, please.

Thanks for your help!

    This topic has been closed for replies.
    Correct answer careyh99397710

    Hello Carey,

    Can you quickly inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Date of transaction.

    -Name of document.

    Please don't share it on public forum.

    Regards,

    -Rijul


    Rijul,

    Thank you for getting back with me. It is the Google HIPAA B.A.A.

    document. It is part of their signup with them so there is no email

    involved. I did find out the problem. Apparently, when you sign up for

    Google Apps for work and need to sign the B.A.A. you need to have Google+

    turned on. The problem is that this is not part of the main explanation on

    how to sign the B.A.A. You find out when you start trouble shooting. I

    did get it resolved.

    Thank you again for your help on this.

    Sincerely,

    Carey

    On Sat, Jan 23, 2016 at 3:37 AM, Rijul Raj Khurana <forums_noreply@adobe.com

    1 reply

    R
    Rijul Raj Khurana
    Inspiring
    December 25, 2015

    Hello Elizabeth,

    While drawing your signature in the Signature field, there is a Name field in it where you need to type your name as well and then only the Apply button gets active. Can you quickly check and let me know?

    Regards,

    -Rijul

    C
    careyh99397710
    Participant
    January 20, 2016

    Rijul,

    I am having the same problem Elizabeth above was having. There is both a type name and draw name option, but when you click on type name it will not let you type your name at all.  I can click draw name, but even when I draw my name the accept button is still grayed out and I cannot click on it.

    Thank you for your help.

    R
    Rijul Raj Khurana
    Inspiring
    January 23, 2016

    Hello Carey,

    Can you quickly inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Date of transaction.

    -Name of document.

    Please don't share it on public forum.

    Regards,

    -Rijul

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