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Anonymous
December 23, 2015
Answered

won't let me sign

  • December 23, 2015
  • 5 replies
  • 1810 views

PLEASE HELP!!  I am trying to esign a document from Google apps.  I am directed to a google.echosign.com page with the document.  I click the yellow START arrow and then "click here to sign".  The signature window opens, but I am not able to type my signature (I get a red circle with a slash when my pointer is over the typing box).  If I choose the "DRAW" option, I'm able to draw my signature, but the "ACCEPT" button does not light up and I can't click it.

I've spent hours on the phone with Google help, and now Adobe does not even OFFER phone help!!  I need to get this document signed, please.

Thanks for your help!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer careyh99397710

    Hello Carey,

    Can you quickly inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Date of transaction.

    -Name of document.

    Please don't share it on public forum.

    Regards,

    -Rijul


    Rijul,

    Thank you for getting back with me. It is the Google HIPAA B.A.A.

    document. It is part of their signup with them so there is no email

    involved. I did find out the problem. Apparently, when you sign up for

    Google Apps for work and need to sign the B.A.A. you need to have Google+

    turned on. The problem is that this is not part of the main explanation on

    how to sign the B.A.A. You find out when you start trouble shooting. I

    did get it resolved.

    Thank you again for your help on this.

    Sincerely,

    Carey

    On Sat, Jan 23, 2016 at 3:37 AM, Rijul Raj Khurana <forums_noreply@adobe.com

    5 replies

    R
    Rijul Raj Khurana
    Inspiring
    December 25, 2015

    Hello Elizabeth,

    While drawing your signature in the Signature field, there is a Name field in it where you need to type your name as well and then only the Apply button gets active. Can you quickly check and let me know?

    Regards,

    -Rijul

    C
    careyh99397710
    Participant
    January 20, 2016

    Rijul,

    I am having the same problem Elizabeth above was having. There is both a type name and draw name option, but when you click on type name it will not let you type your name at all.  I can click draw name, but even when I draw my name the accept button is still grayed out and I cannot click on it.

    Thank you for your help.

    R
    Rijul Raj Khurana
    Inspiring
    January 23, 2016

    Hello Carey,

    Can you quickly inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Date of transaction.

    -Name of document.

    Please don't share it on public forum.

    Regards,

    -Rijul

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