Workflow Issues When a Non-required Signer is Left Blank

Question

"Participant 1" In my workflow has to select whether or not they are married. In this case, "Participant 2" would need to sign a specific conditional signature in the form. If "Participant 1" is not married, "Participant 2" no longer will exist. I need to keep "Participant 2" linked to the signature box specific to the Spouse, even when there is no "Participant 2," so that no other Recipients will be assigned that fillable signature. I need the other recipients in the work flow to still be assigned to their own boxes without being bumped up and assigned the wrong fillables. Is there a way to accomplish this?

Meenakshi Negi · Accepted Answer

Hi STC_HOkes,

Thank you for reaching out.

You may try the Custom Workflow feature in Acrobat Sign. Please refer to the information in the following help document: https://adobe.ly/4nl0bnw.

Check if that helps.

We checked that you have the Acrobat Sign Enterprise plan. If you need any help with the Workflow feature, please reach out to our Acrobat Sign Enterprise support team. You may contact them using the steps in the following help document: https://adobe.ly/469l8Lk;

Thanks,

Meenakshi

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