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Participant
November 18, 2021
Question

Workflow participant timeout when working on longer Adobe Sign package & design considerations

  • November 18, 2021
  • 1 reply
  • 256 views

I am creating investor packages that have several forms and documents for the potential investors to sign.  I built a package with several documents and a hundred or more form fields and signature fields between the documents.  I tried to test it as a user in a different browser but I experienced time outs. When I returned some of my progress was saved but not all of it.

 

  • How long is the timeout when a user is completing forms on an Adobe Sign package? 
  • What happens when it times out and they come back in, is the progress saved? 
  • Is there any implications to whether there is a signature in the document as to what is saved?
  • Are there best practices when filling out several forms with signatures, e.g. complete all the data fields and leave the signature activities to the end or visa versa?
  • Is there a best practice for breaking up forms after they contain a certain number of fields?
  • Is there some setting that I can use to support a longer timout or a better experience for workflow participants?
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1 reply

Participant
November 22, 2021

I have run into the same issue and am interested in what you receive for an answer.