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S
sandrag81208498
Participant
June 14, 2023
Question

you are not authorised to send documents for signature

  • June 14, 2023
  • 2 replies
  • 825 views

I'm getting this message in Adobe Reader when trying to send a document for e-signatures.  "you are not authorised to send documents for signature. Please contact your account administrator".  I still have 1 free e-signature request available.

This was working fine until I tried the free trial to see if additional funcitonality would be useful.  It wasn't so I cancelled my plan, now I can't use it at all and keep being prompted to upgrade.

 

I've uninstalled and reinstalled Adobe and Creative Cloud but it makes no difference.  There is nothing wrong with my billing, I am fully paid up on the plan I have subscribed for. 

This topic has been closed for replies.

2 replies

S
sandrag81208498Author
Participant
July 16, 2023
Hi,
yes, this is the same email address as my account is registered with. This
is the error message:

[image: image.png]
After I click on Specify where to sign this appears:

[image: image.png]

Regards

Sandra

On Mon, 3 Jul 2023 at 05:17, Adobe Support Community Mailer <
noreply@mail.community.adobe.com> wrote:

> [image: Adobe Support Community] Adobe Support Community
>
>
> MeenakshiNegi
> <>
> just posted in a community you follow.
>
> ------------------------------
>
> Jun 14, 2023 04:28 PM in Adobe Acrobat Sign Discussions
> <>
> Re: you are not authorised to send documents for signature
> <>
>
>
> Hi sandrag81208498
> <>,
>
>
>
> Thank you for reaching out.
>
>
>
> Could you please confirm if you are using the same email address which is
> used to sign on to the community page?
>
> Share the screenshot of the error message.
>
>
>
> Thanks,
>
> Meenakshi
>
>
>
>
> Reply to this message
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Meenakshi_Negi
Meenakshi_Negi
Legend
July 2, 2023

Hi sandrag81208498,

 

Thank you for reaching out.

 

Could you please confirm if you are using the same email address which is used to sign on to the community page?

Share the screenshot of the error message.

 

Thanks,

Meenakshi

 

S
sandrag81208498Author
Participant
July 17, 2023

 

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