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YvonS
YvonS
Known Participant
November 8, 2022
Question

You are not authorized to send documents for signature - Adobe Sign

  • November 8, 2022
  • 2 replies
  • 2171 views

I've seen more of the same posts and I've read a dozen of them, but none of them answered my question...

Trying to 'Request E-signatures' I get the message 'Could not send - You are not authorized to send documents for signature'.
https://helpx.adobe.com/sign/kb/adobe-sign-error-message-not-authorized-to-send-documents-for-signature.html tells me to "Have your Account Admin reactivate your Adobe Sign Profile.",  "Have your Account Admin reactivate the ability for your Adobe Sign Profile to send." or "Contact the Adobe Sign Accounting team for more information using the contact.html page."
As far as I know I am my own Account Admin and I can't find how to 'reactivate my profile', 'reactivate the ability...' nor 'contact using the contact.html page' (since it doesn't seem to exist).
Please help? I thought Adobe Sign was included in my Adobe Creative Cloud license (and if not, please tell me where I can find that information; I've been searching for about an hour now. And 'Contact customer care' / 'talk to a real person' is sending me around in circles :(...

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
November 14, 2022

Hi YvonS,

 

Thank you for reaching out.

 

We have checked that you are using the Adobe license as a part of End term license agreement provided by your organization. That seems to be the reason for the error message.

However, you have mentioned that you have a single license.

 

Would you mind confirming if you are using your individual subscription or the one provided by your organization?

Confirm if you are using the same email address to sign in to your Adobe services that are used to sign in here on the community page.

 

If you use any alternate email address, please share it with us via private message. You may send a private message using the envelope icon at the top right of this community page.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

C
cherylf40290927
Participant
November 8, 2022

You need to sign out of acrobat, assign the admin role to another user, sign in to the portal as that user. Then take the license off your admin account, then put it back on. I have made sure to get the proceeding emails notifying me i have no access then the get started emails as precursors to continue.

YvonS
YvonSAuthor
Known Participant
November 9, 2022

Hi Cherylf...,
Thanks for your reply, but there's a small problem. I only have 1 license; there is no other user...

And I don't know how to assign admin role in the first place; is that in Acrobat? Please elaborate!

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