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Participant
December 7, 2023
Question

You are not authorized to send documents for signature. Please contact your account

  • December 7, 2023
  • 2 replies
  • 1364 views

I am getting a message 

System error

You are not authorized to send documents for signature. Please contact your account administrator. I am not sure how to fix this. Can you please help? Thanks! Marta

2 replies

Meenakshi_Negi
Legend
December 11, 2023

Hi Marta34115657xsq6,

 

Thank you for reaching out.

 

Please let us know if the issue started recently. Have you made any changes to the account email address lately?

Are you using the same email address for the account that is used to sign in here on the community page? If not, share your email address in the private message. We will check the account information. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

Participant
December 11, 2023

The problem was noticed just this week. Just shared the email via the private message. thank you!

mariahweyne
Inspiring
December 7, 2023

Can you post a screenshot of the error?  And the steps taken to send the document.

Participant
December 7, 2023

After click on Home. Click on request e-signatures I get the message

 

mariahweyne
Inspiring
December 7, 2023

What type of license do you have?