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Participant
October 5, 2015
Answered

"You are not authorized to send documents for signature. Please contact your account administrator" BUT I am the administrator

  • October 5, 2015
  • 1 reply
  • 1164 views

"You are not authorized to send documents for signature. Please contact your account administrator" BUT I am the administrator.

WTH?

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Correct answer AadeshSingh

Hi RUKE,

I have checked your account details and I can see that the your EchoSign Pro account status is currently showing cancelled account, it could be billing related issue or bad card n file.

Please login to your EchoSign account & update the billing status or you can contact us at Support | eSign services from Adobe ‌in order to get this issue fixed.

Regards,

Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
October 5, 2015

Hi RUKE,

I have checked your account details and I can see that the your EchoSign Pro account status is currently showing cancelled account, it could be billing related issue or bad card n file.

Please login to your EchoSign account & update the billing status or you can contact us at Support | eSign services from Adobe ‌in order to get this issue fixed.

Regards,

Aadesh