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andrewf34991147
andrewf34991147
Participant
October 3, 2017
Answered

You are not authorized to view the contents of this agreement.

  • October 3, 2017
  • 1 reply
  • 1486 views

An agreement was sent out for signature, one of the people who is a CC on the agreement is not able to open the file. When she clicks on link in email to view document, she gets error: "You are not authorized to view the contents of this agreement." What are reasons why she would get this error? 

This person is not a signer on the document. 

Does this have to do with the Global Setting:

Limited Document Visibility

Signers will only see files containing signature, initials or data entry fields assigned to them.

This topic has been closed for replies.
Correct answer SimonATS

possibly. If you haven't already i recommend contacting support with details of the agreement. they can check if settings make this expected behaviour or not.

1 reply

S
SimonATSCorrect answer
Legend
October 6, 2017

possibly. If you haven't already i recommend contacting support with details of the agreement. they can check if settings make this expected behaviour or not.

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