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andrewf34991147
andrewf34991147
Participant
October 3, 2017
Answered

You are not authorized to view the contents of this agreement.

  • October 3, 2017
  • 1 reply
  • 1499 views

An agreement was sent out for signature, one of the people who is a CC on the agreement is not able to open the file. When she clicks on link in email to view document, she gets error: "You are not authorized to view the contents of this agreement." What are reasons why she would get this error? 

This person is not a signer on the document. 

Does this have to do with the Global Setting:

Limited Document Visibility

Signers will only see files containing signature, initials or data entry fields assigned to them.

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Correct answer SimonATS

possibly. If you haven't already i recommend contacting support with details of the agreement. they can check if settings make this expected behaviour or not.

1 reply

S
SimonATSCorrect answer
Legend
October 6, 2017

possibly. If you haven't already i recommend contacting support with details of the agreement. they can check if settings make this expected behaviour or not.

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