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garethh80656438
garethh80656438
Participant
August 19, 2016
Question

You cannot add that email address to your account.

  • August 19, 2016
  • 3 replies
  • 828 views

One of my users has an account he uses for signing, we would now like to add him to our corp license, but whenever I try to add him I get the notification:

You cannot add that email address to your account.

This topic has been closed for replies.

3 replies

R
Community Manager
Rijul Raj KhuranaCommunity Manager
Community Manager
August 29, 2016

HI Gareth,

If you are still facing the issue, then please inbox me the user's email address you are trying to add and your registered email address as well.

Regards,

-Rijul

MichaelKazlow
MichaelKazlow
Legend
August 24, 2016

I had a email address that I used to register Adobe products and services. That email address could not be used for an enterprise sign account until my separate Adobe Acrobat services were removed from that email account. I needed Adobe Technical Support Services to make that account available to the enterprise Adobe sign services.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 23, 2016

Hi garethh80656438 ,

Please visit Support here : Contact Customer Care  , click Still need help? Contact us.

Thank You,

Shivam

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