You cannot send new agreements because you don't have sufficient transactions available. . .

Question

Our company signed up for AdobeSign but we keep getting this error and no one seems to want to help. We want to renew this subscription if it has expired but there appears to be no way to do that. Apparently my representative is Sneha Arora but I am not getting the help I need. When I log in to request signatures, I get this message:

You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator.

Help!

Meenakshi_Negi · Answer

Hi CurtWeingart,

Sorry about the delayed response.

We have checked the account, and it shows as an active Adobe Sign Enterprise plan and is working fine. If you are still receiving the error message, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Let us know if you need any help.

Thanks,

Meenakshi

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