"Your Link has expired . Please contact your Administrator" adobe sign

Hi I adobe enterprise contract and been assigning "adobe sign" . All my users r3cive the following email from adobe requesting them to archive existing account similar to this email.

one of my user forgot to click archive and the link has expired. How do I trigger another email from adobe to this user again. the error they are getting also below

when my user clicks the archive, thye are getting this message.

what do i need to do can some one help please