디지털 서명과 디지털 ID는 다른건가요??

Question

디지털 ID를 생성한 후에 sign 솔루션으로 전자 서명을 요청할떄 [디지털 서명]으로 요청하면

디지털 ID를 통해 서명이 되는것이 아닌가요???

아래 사진과 같이 디지털 ID를 생성하고

아래 사진과 같이 디지털 서명으로 승인을 요청해도

전자 서명을 할때에는 아래 그림과 같은 화면만 나와서 디지털 ID를 통한 서명이 불가합니다..

해결 방법을 알려주세요

Meenakshi_Negi · Answer

Hi Exquisite_Panther2322,

Thank you for reaching out.

In Acrobat Sign, when you add the Digital Signature field, please ensure that you assign the field to the recipient. Also, check the digital signature settings as suggested in the following help document: https://adobe.ly/4hUk5CM.

If the Digital ID is added to Acrobat, ensure that the "Download and Sign with Acrobat" box is enabled. You can add a digital signature using either the Cloud signature or Acrobat.

Please let us know how you send the document to get the digital signature. Are you signing the document yourself or sending it further for signature? It would be helpful if you could share the screen recording for a better understanding.

Let us know if you have any questions.

Thanks,

Meenakshi

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