Inspiring

Question

3rd suspension's a charm?

Forum|Forum|17 hours ago
September 17, 2026
13 replies
100 views

A post just for info for other contributors.

I’ve just received my 3rd account suspension from Adobe in 5 months for ‘suspicious activities’ relating to download spikes. Each time my account is down for 4-6 weeks while I wait to hear from support and each time it is only live 2-3 weeks before something triggers another suspension. I’ve lost out on 10 weeks of income so far this year.

This last two weeks is the only time I’ve ever noticed an actual increase in downloads. Since I’m now paranoid about being suspended, I immediately raised a ticket asking for a review of my account as I was worried about fraud. Adobe closed the ticket and sent me an automated message to say they can’t investigate until an account is flagged and suspended. 5 days later here I am.

As usual I’ve raised another ticket and filled out the appeals form but I’m very much wondering if it’s now worth it to keep going round and round without anything getting permanently fixed. I’ve repeatedly asked for a closer look at my account and also queried how I’m supposed to police who downloads my content, no explanations or advice from Adobe.

I’ve posted before that I think Adobe’s automated systems are broken, that still stands. Just wanted to post this in case anyone else finds themsevles in the same situation, you’re not alone and I feel your pain!

ZALEZPHOTO

Legend

I am convinced AI is the common thread to all the problems Adobe Stock is having. Mitigating fraud and dishonesty by a few, and a lot of very bad work submitted on a daily basis. AI integration and automation is proving harder to implement than any of us think. As creating contributors we need to understand that challenge, and decide if we want to do this… I know want to stick around!

WE ARE CONTRIBUTOR PARTNERS, for Adobe to keep a successful business understands that better that many contributors... We Are Partners. The idea that great creators are meaningless little ants that they can chew and spit is RIDICULOUS.

I’m not sure why anyone would object to “report” your message and do what I keep saying, not coming from arrogance and intimidation, but from a place that we need better understanding of what’s going on. Right now the Community Relations Team is a way to get attention, but it has to be an ORCHESTRATED effort with many people participating and have this issues addressed.

Or we can bitch, feel helpless and pissed Adobe doesn't care for contributors…

Everyone has no excuse to not report Madeline’s message with their own concerns, JUST DO IT!

ZALEZPHOTO

Nancy OShea

Community Expert

We Are Partners. The idea that great creators are meaningless little ants that they can chew and spit is RIDICULOUS.

=============

Don’t let eternal optimism cloud your better judgement. We are NOT partners. We are independent suppliers— worker bees bringing pollen to the hive.

If we were actual partners, Adobe would show some interest in what contributors have been saying for more than a year. Clearly, that’s not happening.

What is happening:

increased Stock customer complaints, AND buyers report that Customer Support is reluctant to give credit refunds;
frequent deactivation of contributor accounts;
prolonged waits for appeals decisions;
open cases closed automatically;
re-activated accounts deactivated again a few weeks later, for same reasons;
automated review (what used to take up to 3 months is now taking a few days);
geo-restrictions on new accounts (Sri Lanka, Indonesia, Pakistan, etc).

Connect the dots. Adobe doesn’t want to deal with costly problems anymore. Machines are doing the heavy lifting. And they’re OK with it.

Nancy O'Shea— Product User & Community Expert

ZALEZPHOTO

Legend

Whatever you think of yourself is ultimately your choice. If you don’t want to participate in what I’m suggesting, don’t! Just consider keeping it to yourself, instead of trying believing you’re contributing by casting more doubts defeat and frustration on to others with such negative mindset.

Respectfully

ZALEZPHOTO

Legend

THIS IS CRAZY MADELEINE! I can’t be the only one finding this very concerning.

Once again I implore everyone to report Madeline’s message with a message asking someone with some seniority addressing this problem with us, this would make good use of this community.

Thanks for letting us know Madeleine

ZALEZPHOTO

Nancy OShea

Community Expert

There is NOBODY for us to report this to!

The Contributor Relations Team is a separate entity.

The only point of contact is from the link your contributor portal.

Nancy O'Shea— Product User & Community Expert

RALPH_L

Community Expert

Yes I too believe the automated proofing of assets is broken. My account has been suspended twice. The second time after two days! I have now instructed Adobe to either fix the problem and reactivate my account or delete my account.

M

Madeleine2182Author

Inspiring

It sadly seems far more than just the asset moderation system that is the problem. I’ve seen a few posts like yours where images are being flagged incorrectly as AI, my issue is that the system keeps detected fraudulent downloads which also seems to be happening frequently.

Do keep us posted if you hear back, really hope they listen this time. I keep hoping that they’ll wake up and try to fix this, it’s only hurting their profits at the end of the day.

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