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Iván Gabaldón
Iván Gabaldón
Known Participant
November 27, 2018
Answered

4K video approved, HD version rejected

  • November 27, 2018
  • 2 replies
  • 594 views

Hello everyone. I've uploaded two versions of one video, one in 4K resolution, one in HD (I've seen Adobe Stock offering both formats of a single clip)

The 4K version of my submission was approved but the HD version was rejected. Any hints on why this might be so?

Should I only submit the 4K version? Does Adobe Stock take care of its own HD down-conversions?

Thanks in advance for any guidance.

This topic has been closed for replies.
Correct answer MatHayward

Only submit the 4K version. The system automatically converts to HD for customers that want that size. Submitting multiple copies of the same content in different format is prohibited. If you have multiple copies of other content online, please delete the HD versions asap as this can lead to your account being blocked if left unattended.

Kind regards,

Mat Hayward

2 replies

Iván Gabaldón
Iván GabaldónAuthor
Known Participant
November 28, 2018

Thanks so much Mat for your prompt and helpful response.

I just deleted one additional HD duplicate, thanks for the warning too. I'll only upload 4K in the future.

    MatHayward
    MatHaywardCorrect answer
    Legend
    November 27, 2018

    Only submit the 4K version. The system automatically converts to HD for customers that want that size. Submitting multiple copies of the same content in different format is prohibited. If you have multiple copies of other content online, please delete the HD versions asap as this can lead to your account being blocked if left unattended.

    Kind regards,

    Mat Hayward

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