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S
stevec7762376
Participant
July 13, 2017
Answered

9 months to get a photo reviewed

  • July 13, 2017
  • 1 reply
  • 297 views

Hi,

I have files that have been waiting up to 9 months to be reviewed.

It says "Thank you for your submission, your files will be reviewed by the moderation team within the next few days."

I've completed the W-9 for adobe and everything else I needed to. I joined when Adobe and Fotolia were merging and I guess my account was messed up. Can someone in Adobe check my account?

Thanks

Steve

This topic has been closed for replies.
Correct answer MatHayward

I checked your account and found you created it through Fotolia. When you did so, a critical step was missed as you did not verify your email address. As a result, the account was not validated and your submissions did not go to the review queue. I have force validated your account so you should be all set now.

regards,

Mat Hayward

1 reply

MatHayward
MatHaywardCorrect answer
Legend
July 21, 2017

I checked your account and found you created it through Fotolia. When you did so, a critical step was missed as you did not verify your email address. As a result, the account was not validated and your submissions did not go to the review queue. I have force validated your account so you should be all set now.

regards,

Mat Hayward

    S
    stevec7762376Author
    Participant
    July 21, 2017

    Thanks Mat! Guess that email got caught in a spam filter. :-(

    Steve

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