A problem with Adobe support

Hello Alex,

I have the same problem with simple vector graphics, rejection with the same reason.
I wait with new upload of graphics until a solution is found. I'm already since 2011, so far had no problems.
But have other things to do, so I just drop in from time to time to see if there is already a solution.
Greetings

I can't say for sure, but I'm starting to suspect that the review team accepts - well, or doesn't accept, depending on the mood and ocassionally, as they want, the files are submitted according to the previous requirements, that is, in an archive with a JPEG preview.

By @AlexBond

Sorry, no. If there is a mood in play, it's like we all have: every now and then we are in a good or bad mood or do our work with more or less pleasure. However, somewhere buried deep in this forum is an answer from Mat Hayward, who said that Adobe strives to get a constant moderation quality. That may not mean that the standards can't change. It means only that all the moderators need to work according to the same standards.

And, frankly speaking, I am unpleasantly impressed by this behavior of the support and review team. To ask for support once in many years and get completely ignored - well, if they wanted to show their disrespect for me as a contributor, they succeeded.

By @AlexBond

The moderation team is there to moderate assets at a very high pace. They simply don't have the time to write critiques of your assets. They check and refuse on the first error they see. If they don't see any error, they accept. Refusals are reason 1, 2, 3, … Moderation does not exist to tell you your errors, moderation exists to protect buyers from bad assets. For guidance, they have this channel or a Discord channel. That's it. Support is there to help you with technical problems, not for rechecking your assets. I'm sorry to disappoint you, but everyone earning a refusal would ask for help for rechecking their (beyond perfect) asset. The support team would need to be bigger than the moderation team. Economically, this would not work.

And: you are a contributor (supplier), not a customer. If you ever were a supplier, you know that you have to anticipate what the client wants, to make your sales pitch. The client won't analyse your offer and product with you, to tell you where you failed. This is as it is… We are all contributors! We are all in the same boat.

Chat is customer support and not contributor support. You shouldn't also use the mail address, @RALPH_L gave you, except if instructed by Adobe. The only correct way to contact contributor support is via the form as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

(Stock contributor pages use the standard website setup from Adobe. But it is targeted for customers, not for suppliers. Basically, you are a supplier!)

That form gives contributor support additional context, that is not available when e-mailing directly. 

But again: support is not for rechecking your refusals, even that, from time to time, on a goodwill basis, they will do. 

Post one asset as submitted here, with the refusal reason (heading!) and we will have a look at that.

"Adobe will not answer questions regarding the refusa" - this sounds strange and seems disrespectful to my work and time spent as a contributor, don't you think? May I ask, is this the official position of Adobe or just your guess?
Thank you very much for support email, exactly thats what I needed.
Thank you for the offer to post the works on the forum, but I have enough, even more than enough experience as a contributor and as a vector artist to understand that the rejected files do not contain isuues that mentioned in rejection reason. And I need an unequivocal answer - what is the "technical problem" in those files - strictly from Adobe support and not guesses and assumptions from the community.

By @AlexBond

That does not sound strange. Adobe is refusing many thousand assets a day. If every contributor would want an "unequivocal answers", they would do nothing else than this. The refusal unequivocally says, that you should ask the community, if you are, as an experienced contributor, not able to find the answer yourself. You are right only in one thing: the block text only gives you a selection of the most usual errors that were contained with vector files. As Adobe a few month ago eliminated the need for a user generated preview, most of what is said in the refusal is obsolete now. As an experienced contributor, you would know that. 

(BTW: we are experienced contributors ourselves, and you are highly welcome to contribute here too, by checking and commenting your peers files.)

Good luck in your quest for your answer.