Participating Frequently

Question

Accepted images suddenly rejected.

Forum|Forum|1 year ago
October 19, 2024
4 replies
896 views

Hi Everyone,

I'm not sure what's going on with Adobe, but a couple of weeks ago I had 991 previously accepted images suddenly rejected. Of those 442 of my approved images were moved to the Rejected tab, and 530 of my approved images were move to the Reminder tab.

After spending 40 minutes on live chat, and talking to 3 techs, I was told they don't deal with microstock and gave me an email address.

I emailed the issue to tech support, and after several emails going back and forth, without them understanding my question, they closed the ticket saying the problem was solved. But the problem wasn't solved.

I sent a new email to tech support, and after some back and forth, said the problem was that my name was in the keywords. I've been putting my name in the keywords for the 6 years I've been submitting images to Adobe. I don't know what the sudden problem is with this, but going back 6 years and removing the accepted image status?

I now get to spend who knows how many hours removing my name from 530 images, one at a time. But the 442 images under the rejection tab can't be corrected, so I will have to find out which ones they are and resubmit them. I don't want to even think how long that's going to take.

Adobe should admit that for the past 6 plus years they made a mistake and let these images stay as accepted.

Does anyone know what the heck is going on at Adobe?

Have Fun,

Jeff

This topic has been closed for replies.

J

jeffc40386129Author

Participating Frequently

UPDATE

Hi Everyone,

Emails have gone back and forth with Adobe, and I just send another one to them.

I asked them to move the Rejected images to Reminder so I could edit them and resubmit, or delete them from Rejected so I could upload them again. There response was:

Adding your own name as a keyword is not allowed, and the files are refused. Rejected files can not be moved to 'reminder' or removed as well. The overview "Rejected" is supposed to function as a guideline and also is supposed to prevent the reupload of already rejected content by mistake.

My response was, since I can't see the keywords in Rejected files, how are they serving as a guideline?

Another person at tech support emailed this to me:

A comprehensive overview and detailed information on most questions can be found in our contributor guide at https://helpx.adobe.com/stock/contributor/user-guide.html

Under keywords it says:

Don't: Include Artist names, real known people or fictional character names in titles, keywords.

Don't: Don't: Include Artist names (including single name artists), real known people or fictional character names in your generative AI prompts.

Don't: Include creative work names such as a movie, franchise, comic, art, design, or architecture

So, if I take a picture of a plant at Boyce Thompson Arboretum, and put Boyce Thompson in keywords, will the image be rejected?

So the 442 images in Rejected will never earn Adobe, or me, any money. That's too bad as some of these images have sold several times.

Adobe doesn't seem to care about their contributors. But, as of 2017, Adobe had 248,000,000 images (photos, illustations, and vectors). So they probably don't care about individual contributors as they have more than enough images to sell.

It's a good thing that I submit my images to 5 other stock sites.

Have Fun,

Jeff

J

Jorge Moro

Participant

I hung up on Adobe support. It sucks. But hey at least you are getting your images reviewed. I've had 74 images sitting for over 45 days still waiting. WTH is going on?

Jill_C

Community Expert

Adobe Customer Support knows nothing about the Adobe Stock business. The way to contact Adobe stock is via the contact us link on your account page. But don't bother contacting them about review time; they'll just reply with a canned response. Many Contributors are reporting review delays of 2-3 months or even longer. There's nothing we Contributors can do to hasten the process.

Jill C., Forum Volunteer

J

jeffc40386129Author

Participating Frequently

Usually they review mine in 2-4 weeks. I just keep submitting and don't worry about when images get approved. On occassion, they have taken 60 days to review. I know that some stock sites get 250,000 submissions a day. I don't know how they handle that volume.

Jill_C

Community Expert

Adobe now has more automated tools to review portfolios and find images with keywords and titles that violate their IP guidelines and other guidelines.

Jill C., Forum Volunteer

J

jeffc40386129Author

Participating Frequently

Thanks. Too bad they didn't use those tools on only new submissions.

daniellei4510

Community Expert

In a nutshell, Adobe recently began taking an inventory of all previously accepted assets in order to find any violations of assets that were wrongfully or incorrectly accepted into their database.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

J

jeffc40386129Author

Participating Frequently

Thanks, that explains rejecting a 6 year old image. I just wish they were all put into Reminder. Submitting the 442 Not Accepted images is going to be a bear.

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