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henriquem15632507
Participant
October 12, 2019
Question

Accidentally Licensed - big headache

  • October 12, 2019
  • 1 reply
  • 274 views

Hi, I`ve been using Adobe stock for a while and NEVER had any problem, but I was working with a friend at home and I said to him to take a look on Adobe stock to find something interesting that we could use on our project.  I had 43 Licenses avaiable and when I got back from shower, YES he lincesed all of them, ALL OF THEM at once (seriously) his fault yes, but not inttentionaly, he thought that he was just putting on a "favorite list" something like that.
Is there a way to "unlicense" them ? At least some of them ? Send back, I don`t know something.. 

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1 reply

Abambo
Community Expert
Community Expert
October 13, 2019

That's one reason why you should treat your account as personal. 

 

There is no way to unlicense images. Contact customer care, may be Adobe will credit part of the used-up credits back.

 

https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer