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EleanorAb
Inspiring
July 8, 2017
Question

Accidentally uploaded and sold wrong version of image.

  • July 8, 2017
  • 2 replies
  • 319 views

Hi,

I'm a new contributor and the other day I uploaded an image and it sold the next day. However, upon looking at the image, I see a problem with it and realize I uploaded the wrong version. I'm not sure what to do since someone paid for it already. I only see an option to delete the image and not to replace it. Any help is appreciated.

Thanks,

Eleanor

This topic has been closed for replies.

2 replies

Kanikas
Kanikas
Legend
July 11, 2017

Moving to Adobe Stock Contributors​

Brad Lawryk
Brad Lawryk
Legend
July 9, 2017

I would just delete it and upload the new one. If you have the buyer info you may be able to contact them and send the the correct file. But first and foremost would be to remove the first one.

E
EleanorAbAuthor
Inspiring
July 10, 2017

Thanks, I'll do that. Where would I get the buyer info?

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