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B
barnimages
Participant
November 29, 2016
Answered

Account blocked

  • November 29, 2016
  • 1 reply
  • 1104 views

Hi there,

The link to our portfolio became inactive today, and I'm unable to access the Contributor website at all, even to open a support ticket. After the correspondence with Chad Bridwell from Adobe Stock, we found out that our account was blocked due to some problems with model releases and the number of similar images that had been uploaded. I am unpleasantly surprised that it was done without any prior notice. I am sure we'll be able to resolve the issue even if we did something wrong, but since the system is new, I'm confident that this is just a misunderstanding.

Please let me know the next steps to resolve these issues.

Thanks,

Roman

This topic has been closed for replies.
Correct answer MatHayward

I have your account information and will contact you directly later today about the issues within your account.

-Mat

1 reply

MatHayward
MatHayward
Legend
November 29, 2016

Hello Roman,

Please submit a ticket through the Contributor Portal and someone will get back to you as soon as possible.

-Mat

B
barnimagesAuthor
Participant
November 30, 2016

Hi Mat,

Thanks for getting back to me. As I said, I am unable to access Adobe's Contributor Portal. After logging in, I am redirected to a page that displays a 500 error:

Thanks,

Roman

MatHayward
MatHaywardCorrect answer
Legend
November 30, 2016

I have your account information and will contact you directly later today about the issues within your account.

-Mat

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