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Luca5D22
Participating Frequently
March 11, 2024
Answered

Account blocked

  • March 11, 2024
  • 3 replies
  • 421 views
Good morning, I found my Adobe stock account blocked without knowing the reason for violations 
of the guidelines.
 I don't know exactly what the problem is but I believe I have the right to an answer and a discussion 
to find out what
 the problem is and correct the errors. 
I have worked for this site for years and have achieved a good level. 
If I made a mistake I can fix it without having to block accounts.
What can i do now?
    This topic has been closed for replies.
    Correct answer Jill_C

    Reply to the contact us link on your Dashboard page and wait for Adobe to respond. It could take days or weeks, as they seem to be investigating many temporarily suspended accounts right now.

    3 replies

    L
    Luca5D22Author
    Participating Frequently
    March 12, 2024
    The contributor team finally responded to me and reported the problem.
    I respect the guidelines but they are photos that I uploaded years ago, sold several times and approved by them. 
    As soon as they reopen my account I delete them. 
    I always respect editorial lines
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 12, 2024
    quote
    The contributor team finally responded to me and reported the problem. I respect the guidelines but they are photos that I uploaded years ago, sold several times and approved by them.
    As soon as they reopen my account I delete them.
    I always respect editorial lines
    By @Luca5D22

    Contributors are still responsible for what they uploaded, even if they passed moderation. So, anyone who sees in their portfolio assets that are not OK, should delete them. That avoids blocking. 

     

    Moderation is done to protect customers, not to help you selling your assets. If moderation failed, Adobe needs to take action.

    ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 12, 2024

      It may be worth to look into other posts of this theme. As you can see from other posts: If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

      ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity ExpertCorrect answer
      Community Expert
      March 11, 2024

      Reply to the contact us link on your Dashboard page and wait for Adobe to respond. It could take days or weeks, as they seem to be investigating many temporarily suspended accounts right now.

      Jill C., Forum Volunteer
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