Account Blocked After 85 Custom Downloads in One Day — No Response After Appeal

Hi everyone,

I'm an Adobe Stock Contributor mainly working with video content, and I'm hoping to get some advice from other contributors who may have experienced something similar.

In July, something unusual happened on my account: approximately 85 of my video assets were custom-downloaded in a single day by one customer. This was far higher than my normal download activity.

Shortly afterward, I requested a withdrawal. Then, on July 16, 2026, my Contributor account was suddenly blocked for a Suspicious activity.

I submitted an appeal through Adobe's official contact form on July 17, 2026. Since I did not receive a response, I sent a follow-up message on August 4, 2026, to ask for an update and provide additional information.

I received an automated confirmation that my follow-up message was received, with the following case number:

Case ID: ADB-46478743-G7P8

However, I still have not received any detailed explanation or final decision, and my Contributor account remains deactivated.

I'm wondering if anyone has experienced a similar situation:

• Could an unusual spike of around 85 custom downloads from one customer in a single day trigger an account review or suspension?
• Has anyone experienced a long delay after submitting an appeal?
• Is there anything else I should do at this stage, or is it best to simply wait for the review?

I understand that Adobe may need time to investigate unusual activity and protect the marketplace. I would simply appreciate some clarity about what happened and the current status of my appeal.

Any advice or similar experiences would be greatly appreciated. Thank you!