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Participant
October 28, 2026
Question

Account blocked after payout request on May 8th - No response for nearly 6 months

Hello Adobe Community and Staff,

I am writing to urgently request assistance regarding my Adobe Stock contributor account, which was suddenly blocked nearly 6 months ago, back on May 8th. 

The deactivation happened immediately after I submitted a routine payout request. The reason provided in the automated email was "suspicious activity". I want to emphasize that all content in my portfolio is 100% my own original work, and I have never engaged in any unfair practices or broken the Terms of Service. 

I submitted an official appeal immediately after the block in May. Since then, I have not received a single update, decision, or clear explanation. My case has been completely silent for almost half a year, and my earned funds remain frozen.

Could any Adobe Staff member please look into this or escalate my case to the Contributor Relations team? I just want a fair, manual review of my account.

Thank you for your time and help.
My Case ID 00511429

    1 reply

    daniellei4510
    Community Expert
    Community Expert
    October 28, 2026

    Adobe does not participate in this forum. You have a case number and your only option is to continue waiting until Adobe completes their investigation. It is not unusual for some investigations to take months to complete, depending on the number of ongoing investigations. And at the moment, there seems to be quite a few in progress.

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