account blocked for 2 months: no response and no news on the account

Account deactivated at the beginning of July, telling me that some Adobe terms were violated but without specifying which ones. I wrote to them after a few days and they told me that I had to contact them again (implying to open a dispute)... I waited a bit and on August 29th I decided to open the dispute. I write to him but I don't receive any tickets in my e-mail, so I don't know if he received my report or not. I have been a contributor for 2 years and have never been blocked. I have always tried to respect the copyright but it is probable that some drawings inspired (partially traced) from those generated by the AI ​​could have caused this inconvenience. I don't know what to do because many people have told me that the account is not permanently blocked and I don't know what to do: whether to open another account, whether to open another dispute or wait. Let me know.