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Account Blocked for "Suspicious Activity" Since April 30 - No Response to Case #00509138

Forum|Forum|22 days ago
May 19, 2026
5 replies
138 views

Hello,

I am writing here hoping an Adobe staff member can help escalate my case. My contributor account was deactivated on April 30, 2026, due to an automated flag for "suspicious activity."

I filed an official appeal immediately and have received Case #00509138. Over the last nearly three weeks, I have followed up three times via email providing definitive, concrete proof that 100% of my content is original—including screenshots of my Adobe Premiere Pro editing timelines, raw camera/D-Log video file structures, and metadata. I have received no response or clarification from support.

Check my file below:

https://drive.google.com/file/d/1NntnXGZovs1Zijd1C4hZnESLj6WrKNx9/view?usp=sharing

My account currently has a $400 pending payout on hold. I am a legitimate videographer and have never engaged in any fraud, account manipulation, or policy violations. I suspect my account may have been falsely flagged by an automated bot due to a sudden, clean spike in organic sales.

Could a staff member please look into Case #00509138 and help push it through to the Compliance team for a manual review? I am fully prepared to share a Google Drive link containing all my original raw video files to prove my full copyright ownership.

Thank you very much for your time and help.

This topic has been closed for replies.

Correct answer Jill_C

Adobe personnel do not participate in this forum, and you will receive no reply here on account matters. There’s nothing you can do except wait for a reply to your case.

Nancy OShea

Community Expert

No sales or payout activity can occur while an account is deactivated.

You must wait until the internal review is completed. There are many cases ahead of yours.

Work on other projects, submit to other services.

Nancy O'Shea— Product User & Community Expert

Le DroneAuthor

Participant

Their service is to slow compare to shutterstock or pond 5. Response very fast if you have any issue

Jill_C

Community Expert

Did you read my reply to the previous post? Scroll down and read it.

Jill C., Forum Volunteer

Le DroneAuthor

Participant

Yes. I have reached out three times regarding my account block but haven't received a response. I don't know the exact reason for the restriction, but I suspect it may be due to a recent spike in sales and a high volume of uploads (about 70 videos per week). I believe their system may have incorrectly flagged this as suspicious activity. Average my safe before is 50/ months. but it’s increase to 200 - 300$ / month.

milik justiy

Participant

Nama saya Muh Fati Jr. Saya ingin menanyakan alasan mengapa akun saya dinonaktifkan. Saya merasa mungkin telah terjadi kesalahpahaman.

Saya dengan hormat memohon agar akun saya dapat ditinjau kembali. Saya bersedia memberikan informasi tambahan atau bukti kepemilikan desain saya jika diperlukan.

Terima kasih atas waktu dan perhatiannya. Saya menantikan balasan dari Anda.

Hormat saya,

Muh Fati Jr.

Jill_C

Correct answer

Community Expert

Adobe personnel do not participate in this forum, and you will receive no reply here on account matters. There’s nothing you can do except wait for a reply to your case.

Jill C., Forum Volunteer

O

Oh.N8

Hey @Le Drone

You simply have to wait. Sending follow up emails and such is not going to help. We, people on the forum, do not have access to your account or to the decision making process to your account.

Cheers

Nate

Le DroneAuthor

Participant

No choice bro. I still have more than 400$ pending. not withdraw yet :(

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