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Participant
September 27, 2026
Answered

Account blocked for terms violation and no response from support

  • September 27, 2026
  • 4 replies
  • 89 views

Hello Dear Adobe Community and Staff,

I am writing this with a heavy heart, seeking urgent help and guidance regarding my blocked Adobe Stock contributor account. Recently, my account was deactivated due to a "Terms Violation" notice. This came as a huge shock to me because I have always worked with absolute honesty and care. 

Every single design in my portfolio is a result of my own creativity and hard work. I have never copied anyone’s work, nor did I intend to violate any guidelines. I am highly careful with my submissions, always aiming to deliver the best quality to Adobe Stock. Since I do not know the exact reason behind this automatic block, I am feeling completely lost.

To be honest, this contributor account is not just a hobby for me—my entire family depends on the earnings from this account. It is our main source of livelihood, which is why I would never intentionally do anything to risk it. 

This is the very first time anything like this has happened to my account. If I have made any unintentional mistake or oversight without realizing it, I sincerely apologize. I am more than willing to correct it immediately if given a chance. 

I have already contacted the support team via email, but I haven't received a solution yet. Here is my Case ID for reference: ADB-47206775-K1B1

I humbly request any official Adobe moderator or staff member to please look into my case, review my portfolio manually, and help me restore my account. Getting my account back would mean everything to my family and my career. 

I place immense trust in Adobe Stock as a platform, and I deeply hope that my issue will be resolved very soon. 

Thank you so much for your time and understanding.

Best regards,
MD. RAFIQUL ISLAM MURAD
Adobe Contributor Email: rafiqultop1@gmail.com 
 

    Correct answer daniellei4510

    Adobe does not participate in the forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months. 

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 27, 2026

    Possibly related:

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    September 27, 2026

    TERMS violations are grounds for account deactivation. These are the TERMS you agreed to when you joined.

    While you wait for a favorable decision, work on other projects & submit to competing marketplaces.

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    September 28, 2026

    I was very careful.

    daniellei4510
    Community Expert
    daniellei4510Community ExpertCorrect answer
    Community Expert
    September 27, 2026

    Adobe does not participate in the forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months. 

    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.