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Participant
September 27, 2026
Answered

Account blocked for terms violation and no response from support

Dear Adobe Stock Support Team,

I hope you are doing well. I have been working in this field since 2022. All my designs are created manually. Even after all this time, I have just over 1,100 files; I have reached this position through immense hard work, toiling day and night. . I support my family with the income earned through my design work. My account/content was blocked Date: 9/25/2026 for violating Guidelines. I believe this may have been a misunderstanding or an error, and I respectfully request a review of the decision.
To the best of my knowledge, I have always aimed to follow the Account and Submission Guidelines and maintain compliance with your platform's standards. If there are specific details regarding the alleged violation, I would appreciate the opportunity to und stand them better and provide any necessary
clarification or corrections.

I have already contacted the support team via email, but I haven't received a solution yet. Here is my Case ID for reference: ADB-47256239-N9W3
 

I respectfully ask that you reconsider this action and allow me the chance to continue contributing to your platform in a positive and responsible manner.
Please overlook any mistakes I may have made. I would be eternally grateful if my account were reinstated.Thank you for your time and consideration. I look forward to your response.

Sincerely,
[Private personal info removed by moderator. Please be more mindful of what you post on public web forums.]
 

    daniellei4510
    daniellei4510Correct answer
    Community Expert
    September 27, 2026

    Adobe does not participate in the forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months. Also, in the future, do not include personal information such as your email address in this public forum for privacy reasons.

    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

    9 replies

    Participant
    September 29, 2026

    Hello daniellei4510

    Thanks for your answer. 

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    Participant
    September 29, 2026

    В мене така сама ситуація, 25.09 був заблокований мій обліковий запис за порушення правил спільноти. 2 роки праці. Названо багато порушень і я так і не зрозуміла конкретно за що . Написала лист - апеляцію, відповіді немає. На жаль, прочитав багато відгуків тих авторів, хто стикався з цією проблемою, усі пишуть, що перевірка триває тижнями і місяцями . І жодного позитивного відгуку, що відповіли хоча б на першому тижні, або розблокували 

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    daniellei4510
    Community Expert
    Community Expert
    September 29, 2026

    You said you wrote a letter. Did you use the official Appeal form?

    https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk

    If so, check your spam or junk folder to make sure you didn’t overlook a response.. You should have been supplied with a Case No. 

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Participant
    September 29, 2026

    Так, я заповнила форму, лист з номером справи прийшов 25.09. 

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    Nancy OShea
    Community Expert
    Community Expert
    September 27, 2026

    TERMS violations are grounds for account deactivation. These are the TERMS you agreed to when you joined.

    While you wait, work on other projects & submit to competing marketplaces.

    Good luck.

     

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    Nancy O'Shea— Product User & Community Expert
    Participant
    September 29, 2026

    Hello Nancy OShea,

    Thanks for your advise.

     

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    daniellei4510
    Community Expert
    daniellei4510Community ExpertCorrect answer
    Community Expert
    September 27, 2026

    Adobe does not participate in the forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months. Also, in the future, do not include personal information such as your email address in this public forum for privacy reasons.

    Translate
    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.