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Participant
September 17, 2026
Question

Account Blocked (Generative AI) - Support Tickets Keep Getting Auto-Closed

  • September 17, 2026
  • 4 replies
  • 51 views

Hi Adobe Team and Community,

My Contributor account was recently blocked due to a "Generative AI requirements violation." After reviewing the guidelines carefully, I realize I may have made unintentional mistakes during the submission process (such as incorrect metadata/tagging or submitting too many similar variations).

I take full responsibility for this oversight. I am very willing to comply with all rules and clean up/delete non-compliant assets in my portfolio if given the chance.

However, my main issue right now is that I cannot submit an appeal. Every time I fill out the "Contact Us" form in the Contributor Portal to request a manual review, the system instantly auto-closes my ticket and sends an automated template email (for example, my recent closed Case ID is ADB-47128293-F3N1).

I am stuck in an automated loop. Could a moderator please help escalate my case to the Trust & Safety team so a human can manually review my appeal? I truly value my partnership with Adobe Stock and want to make things right.

Thank you so much for your time and help.

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 17, 2026

    Possibly related:

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    September 17, 2026
    1. Adobe will never see your apology here. They don’t monitor this user forum.
    2. If you filed an appeal request, all you can do now is wait for a favorable decision.
    3. When Stock is ready to contact you, you’ll be notified. Probably not before then.
    4. Work on other projects, submit content to other marketplaces. 

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    September 17, 2026

    At this point all you can do is use the Contact Us link on your account page to reach out to Adobe Stock Contributor Support team. They do not monitor this forum and will not respond here.

    Jill C., Forum Volunteer
    RALPH_L
    Community Expert
    Community Expert
    September 17, 2026

    No one here in this forum can help you. We are not Adobe employees. The same thing happened to my account. (AI-tag-missing”.  The automated proofing of the portfolio immediately closed my account again. An error. I have no AI content. I had no luck in getting the matter corrected.
    In your case, you can try to contact contributor-support@adobe.com .