Account Blocked (Generative AI) - Support Tickets Keep Getting Auto-Closed
Hi Adobe Team and Community,
My Contributor account was recently blocked due to a "Generative AI requirements violation." After reviewing the guidelines carefully, I realize I may have made unintentional mistakes during the submission process (such as incorrect metadata/tagging or submitting too many similar variations).
I take full responsibility for this oversight. I am very willing to comply with all rules and clean up/delete non-compliant assets in my portfolio if given the chance.
However, my main issue right now is that I cannot submit an appeal. Every time I fill out the "Contact Us" form in the Contributor Portal to request a manual review, the system instantly auto-closes my ticket and sends an automated template email (for example, my recent closed Case ID is ADB-47128293-F3N1).
I am stuck in an automated loop. Could a moderator please help escalate my case to the Trust & Safety team so a human can manually review my appeal? I truly value my partnership with Adobe Stock and want to make things right.
Thank you so much for your time and help.
