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M
MediaBank
Participant
February 9, 2025
Question

Account Blocked on Adobe Stock with No Response from Support

  • February 9, 2025
  • 2 replies
  • 422 views

Hello, Adobe Stock community and representatives!

My Adobe Stock account was suspended a few months ago, and since then I have not received any meaningful response from customer support. All my inquiries are only auto-replies, and the situation has not moved forward for three months.

I am a stock video creator, actively uploading content and working with various platforms. However, my access to Adobe Stock has been completely suspended without explanation. I have repeatedly asked for clarification and sent requests through official support channels, but have received no concrete information. I do not upload AI content, I have not violated any rules. Moreover, I have accumulated about $1,300 in my account and now I have been suspended.

I am contacting the Adobe Stock team or experienced community members with a question:
1. What other ways can I contact customer support if my inquiries are not answered?
2. What is the realistic time frame for reviewing cases like mine?
3. Are there any successful examples of account recovery after a long wait?
4. What other steps can I take to speed up the review process?

I hope you can help me and look forward to your constructive feedback. Thank you.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 10, 2025

First you do not contact CUSTOMER support, as you are a supplier, not a customer. Second you did all you can do, and CONTRIBUTOR support answers, even if that answer is not what you want to read. You need to wait for a definite decision and answer from Adobe.

 

Very often even, contributors got this answer, but still try to contact contributor support and complain that they get stock answers. 

 

In all cases:

1. There is only ONE way to contact contributor support, as pointed out by @Nancy OShea .

2. We do not know what your case is.

3. There are reports from people getting access to their account again. 

4. There is nothing you can do to accelerate this procedure. Adobe takes the time it takes and will communicate with you in time. They won't discuss any of their actions publicly on this platform.

ABAMBO | Hard- and Software Engineer | Photographer
M
MediaBankAuthor
Participant
February 10, 2025

That's why I suggest closing the discussion of this topic, since no one knows anything and can influence anything - but everyone is an expert. And have a nice day

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 10, 2025

As you wish...  This topic is LOCKED.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 9, 2025

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.


Be patient. It may take several weeks for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

 

 

Nancy O'Shea— Product User & Community Expert
M
MediaBankAuthor
Participant
February 9, 2025

Do you really think that I haven't done all this for almost three months? Are you serious?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
February 9, 2025

The point is that we, as Contributors, have no insight into Adobe's internal processes, and have no way of knowing the status of the investigation into your account. There is no other advice we can give you, as angry as that might make you....

Jill C., Forum Volunteer
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