Account blocked: Suspicious activity

Question

Good morning,I received your notification stating “Account blocked: Suspicious activity.” I immediately submitted a review request (ADB-46933681-W2C7), but received no response. I sent an email, but received no reply.The day before the suspension, I noticed some purchases of my videos, so I thought it might be related to those purchases. Perhaps someone bought those videos with a stolen credit card or something similar.But I’m wondering why my account was suspended? I didn’t do anything wrong. And this is causing me serious financial damage.I was also waiting for a payment I requested two weeks ago that still hasn’t arrived.I’ve read that in cases like this, it can take months before the account is reactivated.I’m frustrated that no one is responding, and the mere thought of having to wait months is devastating.It’s not even possible to call someone or chat directly with the Contributors team. It makes no sense.I didn’t renew a subscription plan for an Adobe product, and two payments were missed. Could that be the problem?Please help me.Thank youGS

Nancy OShea · Accepted Answer

When a credit card is compromised, banks block it to further activity as a safety measure.

It’s the same with suspicious Contributor accounts.

You’ll need to wait for an internal audit which could take several weeks or months depending on case load.

Wait patiently. Work on other projects. Submit to outside services.

Refrain from submitting multiple update requests. It only slows things down & generates more open case #.

Good luck.

RALPH_L · Answer

After making your appeal you must wait until the review is completed. This may take weeks or even months. Nobody here in this forum can assist you. We are not Adobe employees.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.