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Participant
November 11, 2025
Question

Account De-activated

  • November 11, 2025
  • 2 replies
  • 75 views

My contributor account was recently deactivated, and I received an email stating that it was blocked due to a violation of the Adobe Stock submission guidelines or contributor terms. However, I believe this may have been a misunderstanding. I have already submitted an appeal form to Adobe Stock about 3 weeks ago, but I haven’t received any follow-up or update regarding my case yet. I would really appreciate any help or guidance on how to check the status of my appeal, or if there’s any other way to contact the support team directly for updates.

2 replies

Inspiring
November 11, 2025

Sorry this happened to you.
I have yet to see the first post on this topic where the contributor acknowledged or took responsibility for the deactivation, or someone who did and was reactivated.


What do you mean by misunderstanding in violation of the submission guidelines? If you violated the guidelines knowingly or not, it is still a violation. 
I suggest you focus on being honest with yourself understanding what you did wrong, and Never again doing it in the next stock agency that takes your work. 

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Francisco ZALEZPHOTO
daniellei4510
Community Expert
Community Expert
November 11, 2025

You are not addressing Adobe here but contributors like yourself, and we are unable to be of assistance. Use the "Contact us" link to ask for details and wait for a response if you have not already done so. It will most likely be awhile before you hear from them, other than a possible generic email notifying you that your email has been received. Keep an eye on your junk or spam folder if necessary. Do not attempt to contact Adobe repeatedly, as doing so can potentially slow down Adobe's investigation.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.