Account de-activated

I received email  my account de atcive please help me

Adding my voice to the mix. I just had my second account de-activation. I have received no emails (yes, junk/spam/other folders duly checked). I also requested a payout a few days ago. The last time this happened, their reason for de-activation was "irregular activity", and the price of re-activation was forfeiting my entire payout (which was not much; a little over the $25.00 threshold). 

Granted, there had been a spike in sales from my portfolio, and it was all from a series of images of a similar subject-matter. I assumed the party buying the images was probably interested in that theme, and therefore snapping up the images to complete some project, or whatnot. 

I have not seen a spike in activity with this latest de-activation. It's rather disheartening, to be honest. It's totally beyond my control how often or how many images Adobe's clients decide to buy from my submissions, so if "irregular activity" means they're making money off my submissions, but they penalize me by de-activating me, what am I supposed to do? There seems to be zero recourse other than to accept their ruling and possibly forfeit what should rightfully be my take of the royalties.

It will soon be one month. Will you be able to get your account back...?

What happened to your account after that?

hi do they answer you or not?my account deactive too

My account and several friends' accounts were also disabled. On average, these accounts have contributed since Fotolia had not yet changed to Adobestock. To this day there is still no information about this.

Your account gets suspended if there is an anomaly. It's not based on countries. I would not expect a fast answer, however, especially if you think that there are many suspensions. Each case is looked at individually and that takes time.

I agree with @Jill_C , I haven't seen a spike in suspended accounts either on the forum or the discord channel.  

Depending on why the account was suspended it may be temporary or permanent.  Follow the instructions on the screen that displays when you try log in, and Adobe will write back in a few days outlining the reason for the suspension.  Sometimes it takes a week or two for the reply.

Good luck!

You must reply to the "Contact Us" link on your Contributor page and await a response from Adobe. Check your spam folders since sometimes responses from Adobe land there. Meanwhile, don't badger Contributor Support with multiple requests on this subject, since that just further clogs their Support System.

Why do you think it's just accounts in your country that are being affected by account suspensions? There is no data available to any of us Contributors to arrive at that conclusion. Adobe seems to use the payout request as the time to review accounts, particularly if it's the first payout request on that account. They will use the temporary suspension as an opportunity to check for fraudulent sales, violations of the T&C's and guidelines, and adherence to the Contributor Agreement. If you have not violated any of the rules, your account will be restored after this temporary suspension. If there are minor violations, you might be asked to delete some assets before your account is restored. If there are egregious violations, your account could be permanently blocked and the payout withheld. No one can tell you how long this will take. Adobe is quite busy investigating numerous accounts at any one time.