Account de-activated

Question

Hi,my Adobe account was deactivated on July 20th. I completed all the procedures that were properly required of me, but I have not received any response from Adobe yet. I have been working with Adobe since 2019 and have not violated any terms or followed Adobe's guidelines.However, something strange happened on July 18th. Someone downloaded four images at a very high price just a day before my account was deactivated. I suspect that Adobe may have taken this action due to suspicious sales activity. Can you tell me what I should do now? At least I have the right to know why my account has been deactivated.

Jill_C · Accepted Answer

It doesn't help to badger Adobe with constant emails / contacts as that just further clogs their already overburdened support system. However, if you haven't received a response in a month, I would  suggest contacting them again.

Jill_C · Answer

Did you reach out to Adobe using the Contact Us link on your account page? Unfortunately, due to the high number of suspended accounts it takes time for Adobe to complete their investigation. There's nothing that any of us in the user community can do to assist in this matter.

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