Skip to main content
A
Alamin5010
Participant
January 30, 2025
Question

Account de-activated

  • January 30, 2025
  • 2 replies
  • 157 views

Hi,

my Adobe account was deactivated on Fri, Jan 24th. I completed all the procedures that were properly required of me, but I have not received any response from Adobe yet. I have been working with Adobe since 2022 and have not violated any terms or followed Adobe's guidelines.

However, something strange happened on Jan 22th. Someone downloaded images at a just a day before my account was deactivated. I suspect that Adobe may have taken this action due to suspicious sales activity. Can you tell me what I should do now? At least I have the right to know why my account has been deactivated.

2 replies

daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
January 30, 2025

If you clicked the "Contact us" link on your dashboard to ask for details, you have done all that you can do at this point.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    O
    oleschwander
    Legend
    January 30, 2025

    There's lots of answers to your question elsewhere. And response from Adobe can take months.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices